退款及取消政策
修訂：2026-10-10 · 聯絡：info@h-m-c-musicgroup.com
1. 我們是誰及本政策範圍
本政策由 Ourealife International Limited 皇極道集團有限公司（以分行名稱「心樂音樂 HMCHK Music」經營）（品牌：HMC Music Group、HMCHK Music；商業登記號碼：77029697-001-09-26-3；電郵：info@h-m-c-musicgroup.com）（下稱「HMC」或「我們」）發出，適用於你在 https://app.h-m-c-musicgroup.com 透過 KPay 或 Stripe 購買的：
- 靈感能量包（⚡）；及
- 商業授權（commercial licence），包括「母帶下載 · 商業使用授權」、「文明授權書」及「傳奇平台獨家商業授權」。
本政策獨立於《服務條款》及《私隱政策》，但與兩者一併適用。
2. 你的法定權利不受影響
本政策不會排除或限制你在香港法律下的任何權利，包括《管制免責條款條例》（第 71 章）、《不合情理合約條例》（第 458 章）、《服務提供（隱含條款）條例》（第 457 章）及《商品說明條例》（第 362 章）下的權利。如本政策任何內容與這些法律衝突，以法律為準。
3. 你買的是甚麼
| 產品 | 價錢（以結帳頁顯示為準） | 是甚麼 |
|---|
| 100⚡ 靈感能量包 | HK$78 | 只可用於 HMC 自身服務的虛擬用量（生成、AI Coach、虛擬演唱會、演出刊登等） |
| 500⚡ 靈感能量包 | HK$298 | 同上 |
| 母帶下載 · 商業使用授權（非獨家） | HK$128 | 就指定音軌的合約商業使用授權 |
| 文明授權書 | HK$388 | 同上，另附授權證書及 SHA-256 檔案指紋記錄 |
| 傳奇平台獨家商業授權 | HK$888 | 同上；HMC 承諾本平台不會再就同一曲目向他人發出授權 |
- 授權是使用權，不是版權。它不是版權轉讓，也不是《版權條例》（第 528 章）第 103 條的專用特許（exclusive licence）。AI 作品在香港法律下是否有版權、誰是作者，未有定論。
- 「傳奇平台獨家」只是本平台的合約承諾：本平台不會再就同一曲目發出另一個商業授權。它不是 exclusive licence。Google 可能為其他人生成相同或相似的內容，HMC 不能阻止，亦不保證曲目獨一無二。
- 你自己的創作：音軌如包含你自己提供的歌詞、旋律或錄音，該人類創作部分的版權仍屬你（或原有權利人）。你只授予 HMC 營運服務所需的非獨家許可。
- SHA-256 檔案指紋記錄只證明你下載的檔案與 HMC 記錄的版本完全一致。它由 HMC 自行保存，不是政府註冊，不是區塊鏈記錄，亦不證明版權或原創性。
- SynthID：Google Lyria 生成的音訊，均由 Google 嵌入人耳聽不到的 SynthID 浮水印，用以識別為 Google AI 生成。SynthID 由 Google 提供及控制，不是 HMC 的授權紀錄，亦不證明版權、擁有權或原創性。音軌其後如經混音、後期處理或與其他錄音合併，我們不保證 SynthID 仍可被偵測。
- ⚡ 規則：⚡ 只可用於 HMC 自身提供的服務；不可轉讓、贈送或出售予其他用戶；不可在第三方商戶使用；不可兌換現金。本政策所列退款，是退回你已付款項的補救，不是把 ⚡ 兌現。透過每日簽到、活動或推廣獲贈之免費⚡，不設退款。
- 虛擬「萬人演唱會」是 HMC 內的虛擬遊戲功能，並非真實演出或場地租用。
4. 因 HMC 原因 — 你可獲全額退款
如出現以下情況，而問題不是由你造成，你可以選擇補發／修正，或全額退款至原付款方式（由你選擇）：
- 重複扣款，或收費金額錯誤；
- 付款成功，但 ⚡ 仍未入帳，或授權檔案／證書在付款後 7 日內仍未能交付；
- 交付的檔案損壞、不能播放，或並非你所購買的曲目或授權等級，而我們在你通知後未能修正；
- 我們售出「傳奇平台獨家商業授權」後，本平台再就同一曲目向他人發出授權；
- 產品或服務與我們的描述有重大不符。
- 如因 HMC 系統故障令生成失敗，但已扣除 ⚡，我們會退回相關 ⚡。
- 上游供應商停止供應：如上游生成供應商停止向 HMC 提供服務，以致你已付款的 ⚡ 不能使用，或已付款的授權不能交付，我們預設會把受影響的部分以 ⚡ 退回你的帳戶。如你不想要 ⚡，可在我們通知你上游停止供應之日起 14 日內，要求把相關款項全額退回原付款方式。這不影響第 2 條的法定權利。
- 如 HMC 永久停止提供服務，我們會按比例退回你已付費但未使用的 ⚡ 所對應的金額。
5. 能量包 7 日退款（KPay 與 Stripe 相同）
| 項目 | 規則 |
|---|
| 適用 | 透過 KPay 或 Stripe 購買的能量包；只限本人訂單 |
| 期限 | 付款成功起 7 日內 |
| 條件 | 該能量包的 ⚡ 尚未使用 |
| 金額 | 全額 |
| 申請 | 帳戶頁 → 付款紀錄 → 「申請退款」。如該訂單未有自助按鈕，請電郵 info@h-m-c-musicgroup.com；KPay 與 Stripe 條件完全相同 |
| 同一訂單 | 只可退款一次 |
7 日後，除第 4 條情況或法律另有規定外，能量包一般不設退款；已使用的 ⚡ 不會折現。
6. 商業授權 — 交付後改變主意
商業授權是付款後即時交付的數碼產品：付款後你會取得可下載的檔案及授權。因此：
- 交付後改變主意：授權檔案或證書已交付給你（即已可下載）之後，只因改變主意而申請退款，我們不接受。
- 交付前取消：授權檔案或證書仍未交付，你可以取消，並獲全額退款。
- 「沒有法定版權的保證」本身不是退款理由，因為第 3 條已在購買前說明你買的是合約使用權。
- 付款前，結帳頁會顯示本條，並要求你勾選：「我明白商業授權一經交付，只因改變主意不設退款；如因 HMC 原因未能交付，我可選擇補發或全額退款。」
本條不影響第 2 條（法定權利）及第 4 條（HMC 原因全額退款）。
7. 退款的次序及時間
- 先退現金：退款批准後，我們會指示 KPay 或 Stripe 把款項退回原付款方式。
- 期間只凍結 ⚡：現金退款完成前，該訂單的 ⚡ 只會暫時凍結 — 不能使用，但不會被扣除。
- 完成後才扣 ⚡：KPay 或 Stripe 確認退款成功，或我們已完成人工退款之後，我們才扣除該訂單的 ⚡。
- 付款渠道退款失敗：我們會以人工方式完成退款，並以電郵通知你；期間 ⚡ 只凍結，不扣除。
- 到帳時間：視乎 KPay、Stripe 及你的銀行或發卡機構。如仍未收到，請聯絡我們，我們會提供退款參考編號。
- 拒絕退款：我們會以書面說明理由。
8. 如何申請
- 能量包 7 日退款：帳戶頁 → 付款紀錄 → 申請退款（或按第 5 條電郵）。
- 其他退款（包括第 4 條情況及商業授權問題）：電郵 info@h-m-c-musicgroup.com，並提供帳戶電郵、訂單編號（
HMC_KP_… 或 Stripe 編號）、日期、金額及問題說明（如有截圖請附上）。
- 通知時間：第 4 條的情況，請在發現問題後的合理時間內通知我們。我們不會只因稍遲通知而拒絕合理申請。
- 處理時間：我們會確認收到，並回覆結果。
- 如你不滿意結果，可電郵要求覆核；亦可聯絡消費者委員會：https://www.consumer.org.hk/
9. 信用卡 chargeback
- 我們建議你先聯絡我們，通常較快解決。
- 你仍有權向發卡機構提出 chargeback；本政策不限制這項權利。
- 如出現 chargeback，我們會向付款服務商提供交易、交付及同意紀錄。
- chargeback 成功後，我們會撤回該訂單的 ⚡ 或商業授權（因為款項已退回）；我們不會因你合法提出 chargeback 而作其他懲罰。如屬欺詐性 chargeback，我們可按《服務條款》暫停帳戶。
10. 年齡及付款人
- 本服務只供年滿 18 歲人士使用。
- 付款人必須年滿 18 歲，並以本人的付款方式付款（亦符合 KPay 條款）；付款前須勾選確認。
- 如我們發現帳戶屬未滿 18 歲人士，會關閉帳戶並刪除其個人資料（見《私隱政策》B11），並把已付款但未使用的 ⚡ 及未交付授權的款項退回原付款方式。
11. 帳戶暫停或終止
- 因違約終止或自行關閉：已付但未使用的 ⚡ 只會在用戶違反條款而被終止帳戶時沒收；用戶自行關閉帳戶前可申請合資格退款。第 2 條的法定權利不受影響。
- 非因你的過失而終止，或服務永久停止：如 HMC 在你沒有過失的情況下終止你的帳戶，或永久停止提供服務，我們會按比例退回你已付費但未使用的 ⚡ 所對應的金額。
- 我們會以書面說明終止理由。
12. 語言
中文版本與英文版本具同等效力。如兩者有歧義，以對你較有利的解釋為準。
13. 政策更新
更新會在本頁公布，並標明生效日期。新政策只適用於生效日期或之後的購買，不影響此前的購買。
14. 聯絡
電郵 info@h-m-c-musicgroup.com。
Refund and Cancellation Policy
Revised: 2026-10-10 · Contact: info@h-m-c-musicgroup.com
1. Who we are and scope
This policy is issued by Ourealife International Limited 皇極道集團有限公司, trading as 心樂音樂 HMCHK Music (a branch of Ourealife International Limited) (brands: HMC Music Group, HMCHK Music; Business Registration No. 77029697-001-09-26-3; email info@h-m-c-musicgroup.com) ("HMC", "we"). It applies to the following bought on https://app.h-m-c-musicgroup.com through KPay or Stripe:
- energy packs (⚡); and
- commercial licences, including "Master download · commercial-use licence", "Civilization licence certificate" and "Legendary platform-exclusive commercial licence".
This policy is separate from, but applies together with, the Terms of Service and the Privacy Policy.
2. Your statutory rights are not affected
Nothing in this policy excludes or limits your rights under Hong Kong law, including under the Control of Exemption Clauses Ordinance (Cap. 71), the Unconscionable Contracts Ordinance (Cap. 458), the Supply of Services (Implied Terms) Ordinance (Cap. 457) and the Trade Descriptions Ordinance (Cap. 362). If anything in this policy conflicts with those laws, the law applies.
3. What you are buying
| Product | Price (as shown at checkout) | What it is |
|---|
| 100⚡ energy pack | HK$78 | Virtual usage for services provided by HMC itself (generation, AI Coach, virtual concert, show listings, and similar) |
| 500⚡ energy pack | HK$298 | As above |
| Master download · commercial-use licence (non-exclusive) | HK$128 | A contractual commercial-use licence for a specific track |
| Civilization licence certificate | HK$388 | As above, plus a licence certificate and a SHA-256 file-fingerprint record |
| Legendary platform-exclusive commercial licence | HK$888 | As above; HMC promises that this platform will not license the same track to anyone else |
- A licence is a right to use, not copyright. It is not an assignment of copyright, and not an exclusive licence under section 103 of the Copyright Ordinance (Cap. 528). Whether an AI work has copyright in Hong Kong, and who the author is, is not settled.
- "Legendary platform-exclusive" is only this platform's contractual promise that it will not issue another commercial licence for the same track. It is not an exclusive licence. Google may generate the same or similar content for other people. HMC cannot prevent that and does not promise that the track is unique.
- Your own work: if a track contains lyrics, a melody or a recording that you supplied, copyright in that human-created part stays with you (or the existing right-holder). You grant HMC only the non-exclusive permission needed to run the service.
- The SHA-256 file-fingerprint record only proves that the file you downloaded is identical to the version HMC recorded. HMC keeps it itself. It is not a government registration, not a blockchain record, and does not prove copyright or originality.
- SynthID: Google embeds an inaudible SynthID watermark in all audio generated by Google Lyria, to identify it as generated by Google AI. SynthID is provided and controlled by Google. It is not an HMC licence record and does not prove copyright, ownership or originality. If a track is later mixed, post-processed or combined with another recording, we do not promise that SynthID will still be detectable.
- ⚡ rules: ⚡ can be used only for services provided by HMC itself. It cannot be transferred, gifted or sold to other users, used with third-party merchants, or exchanged for cash. A refund under this policy returns money you paid. It is not a way of cashing out ⚡. Free ⚡ obtained through daily check-in, events, or promotions is not refundable.
- The virtual "THE ARENA" concert is a virtual game feature inside HMC, not a real show or venue hire.
4. HMC's fault — full refund
If any of the following happens and you did not cause it, you may choose re-delivery or repair or a full refund to your original payment method (your choice):
- a duplicate charge, or a wrong amount;
- payment succeeded but ⚡ was not credited, or the licence file or certificate was not delivered within 7 days of payment;
- the file delivered is corrupt, cannot be played, or is not the track or licence tier you bought, and we cannot fix it after you tell us;
- after selling a Legendary platform-exclusive commercial licence, this platform licenses the same track to someone else;
- the product or service is materially different from how we described it.
- If a generation fails because of an HMC system fault but ⚡ was deducted, we will return that ⚡.
- Upstream provider stops supply: if an upstream generation provider stops providing services to HMC, so that paid ⚡ cannot be used or a paid licence cannot be delivered, by default we return the affected amount to your account as ⚡. If you do not want ⚡, you may ask, within 14 days after we notify you that upstream supply has stopped, for a full refund to your original payment method. This does not affect section 2.
- If HMC permanently stops the service, we refund, pro rata, the amount corresponding to your paid but unused ⚡.
5. 7-day energy-pack refunds (same for KPay and Stripe)
| Item | Rule |
|---|
| Applies to | Energy packs bought through KPay or Stripe; your own orders only |
| Window | Within 7 days of successful payment |
| Condition | The ⚡ from that pack has not been used |
| Amount | Full amount |
| How | Account → Billing history → Request refund. If that order has no self-service button, email info@h-m-c-musicgroup.com. KPay and Stripe use the same conditions |
| Same order | One refund only |
After 7 days, energy packs are generally not refundable except under section 4 or where the law requires it. ⚡ already used is not cashed out.
6. Commercial licences — change of mind after delivery
A commercial licence is a digital product delivered straight after payment: you receive a downloadable file and a licence. Therefore:
- Change of mind after delivery: once the licence file or certificate has been delivered (it is available to download), we do not accept a refund asked for only because you changed your mind.
- Cancel before delivery: if the licence file or certificate has not yet been delivered, you may cancel and receive a full refund.
- The absence of a statutory-copyright warranty is not itself a ground for a refund, because section 3 told you before purchase that you are buying a contractual right to use.
- Before payment, checkout shows this section and asks you to tick: "I understand that, once a commercial licence is delivered, a change of mind alone is not refunded; if HMC fails to deliver, I may choose re-delivery or a full refund."
This section does not affect section 2 (statutory rights) or section 4 (full refund where the cause is HMC).
7. Order and timing of a refund
- Cash first: after approval, we instruct KPay or Stripe to return the money to your original payment method.
- ⚡ is only frozen meanwhile: until the cash refund is complete, that order's ⚡ is frozen. You cannot use it, and it is not deducted.
- ⚡ is deducted only afterwards: we deduct that ⚡ only after KPay or Stripe confirms the refund, or after we complete a manual refund.
- If the payment rail fails: we complete the refund manually and email you. Until then, ⚡ stays frozen and is not deducted.
- When the money arrives: this depends on KPay, Stripe and your bank or card issuer. If you have not received it, contact us and we will give you the refund reference.
- If we refuse: we explain why in writing.
8. How to request
- 7-day energy-pack refund: Account → Billing history → Request refund (or email under section 5).
- Other refunds (including section 4 and licence problems): email info@h-m-c-musicgroup.com with your account email, order ID (
HMC_KP_… or a Stripe ID), date, amount and a description. A screenshot helps.
- When to tell us: for section 4, please tell us within a reasonable time after you notice the problem. We will not refuse a reasonable request only because the notice is slightly late.
- Handling time: we acknowledge the request and reply with the outcome.
- If you are not satisfied, email us to ask for a review. You may also contact the Consumer Council: https://www.consumer.org.hk/
9. Card chargebacks
- Please contact us first. That is usually faster.
- You may still raise a chargeback with your card issuer. This policy does not limit that right.
- If a chargeback is raised, we give the payment processor the transaction, delivery and consent records.
- If the chargeback succeeds, we withdraw that order's ⚡ or commercial licence, because the money has been returned. We do not otherwise penalise a lawful chargeback. For a fraudulent chargeback, we may suspend the account under the Terms of Service.
10. Age and the payer
- The service is only for people aged 18 or over.
- The payer must be 18 or over and must pay with their own payment method (this also matches KPay's terms). You must tick to confirm this before paying.
- If we find that an account belongs to someone under 18, we close the account and delete their personal data (see Privacy Policy B11), and we refund unused paid ⚡ and any undelivered licence to the original payment method.
11. Suspension or closure of an account
- Breach termination or voluntary closure: paid but unused ⚡ is forfeited only if an account is terminated due to a breach of the Terms; before closing your account voluntarily, you may apply for an eligible refund. Your statutory rights under section 2 are not affected.
- Closure without your fault, or a permanent shutdown: if HMC closes your account when you are not at fault, or permanently stops the service, we refund pro rata the amount that corresponds to your unused paid ⚡.
- We give the reason in writing.
12. Language
The Chinese and English versions have equal effect. If they differ, the meaning more favourable to you applies.
13. Updates
Updates are posted on this page with an effective date. A new version applies only to purchases on or after that date.
14. Contact
Email info@h-m-c-musicgroup.com.